Frequently Asked Questions
Everything you need to know about shopping with Patchee BD
What are the delivery charges for orders within Bangladesh?
We offer a flat shipping rate of 60 BDT within Dhaka city and 120 BDT for orders delivered outside of Dhaka.
How long will it take to receive my order?
Standard delivery takes 1-3 business days within Dhaka and 3-5 business days for locations outside of Dhaka.
What payment methods do you accept?
We accept Cash on Delivery (COD), bKash, Nagad, and all major debit/credit cards through our secure payment gateway.
What is your return and exchange policy?
You can return or exchange any product within 7 days of delivery, provided it is in its original condition with tags intact. Please note that certain hygiene-related items are non-returnable.
Are the products on Patchee BD authentic?
Yes, we guarantee that all products sold on our platform are 100% authentic and sourced directly from authorized distributors or manufacturers.
How can I track my order status?
Once your order is dispatched, you will receive an SMS with a tracking number and a link to monitor your shipment's progress in real-time.